Terms of service

Last updated: October, 2025

Welcome to Sadou Matcha. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully before using our services.

General

  • Sadou Matcha (“we,” “our,” “us”) operates an online store selling matcha powder and related products.

  • These Terms apply to all purchases made on our website, whether shipping within Indonesia or internationally.

  • By placing an order, you confirm that you are at least 18 years old or have parental/guardian consent.

Products & Availability

  • We make every effort to display product information (including ingredients, origin, and storage instructions) as accurately as possible.

  • Availability may vary, and we reserve the right to limit quantities or discontinue products.

  • Our products are intended for personal consumption and not for resale without written consent.

Orders & Payments

  • Orders are confirmed only after successful payment.

  • We accept payment methods as listed on our website.

  • Prices are shown in Indonesian Rupiah (IDR) unless otherwise stated. For international orders, currency conversion and bank/transaction fees may apply.

Shipping & Delivery

  • We ship both domestically (Indonesia) and internationally. Shipping options, costs, and estimated delivery times are provided at checkout.

  • Customs duties, taxes, or import regulations for international shipments are the buyer’s responsibility.

  • We are not liable for delays due to customs clearance or events beyond our control.

Returns & Refunds

  • We do not accept returns or refunds for change of mind.

  • Refunds or replacements are only available for defective or incorrect products received.

  • For Indonesian customers: claims must be made within 7 days of receipt.

  • For EU customers: you have the legal right to withdraw within 14 days of receiving your order (except for sealed goods that are unsealed and cannot be returned for hygiene/health reasons).

  • To request a refund, please contact us at [your email] with order details and proof (e.g., photos).

Intellectual Property

  • All content on our website (logos, text, images, product descriptions) is owned by Sadou Matcha and protected under copyright and trademark law.

  • You may not copy, reproduce, or use our content without prior written consent.

Limitation of Liability

  • To the maximum extent permitted by law, Sadou Matcha is not liable for any indirect, incidental, or consequential damages arising from use of our products or website.

  • Our liability for defective products is limited to the purchase price or replacement of the product.

Governing Law & Jurisdiction

  • For Indonesian customers, these Terms are governed by the laws of the Republic of Indonesia.

  • For international customers, these Terms comply with mandatory consumer protection laws in your country (e.g., EU Directive 2011/83/EU on consumer rights).

  • In case of disputes:

    • Indonesian customers agree to resolve disputes under Indonesian jurisdiction.

    • EU customers may access the European Commission’s Online Dispute Resolution (ODR) platform.

    • US and other international customers agree to resolve disputes through amicable negotiation first.

Changes to These Terms

  • We may update these Terms from time to time. Updates will be posted on our website with the “last updated” date.

  • Continued use of our website constitutes acceptance of the revised Terms.

Contact Us

For questions, concerns, or complaints, please contact us through email: sadou@wethedaily.com